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F.A.Q

General Question

Items purchased online can be refunded through our online process. Visit our Returns & Exchanges page to begin your return! If you wish to exchange an item you purchased online you will need to do so at your closest Gitanjali Jewellers store.

Gitanjali Jewellers accepts payment via Credit or Debit card, as well as E-Gift Cards.

No, Gitanjali Jewellers cannot process orders or payments via phone.

To enquire about a bulk purchase order please contact our Support Team at info@Gitanjali Jewellers.com or use our live chat feature. Unfortunately, wholesale orders are unavailable at this time.

If you do not receive your order confirmation email after 30 minutes please contact our Customer Service Team at info@gitanjalijewellers.com.

Ensure you check your items against your order confirmation. If you have received the wrong item, your item is damaged or there is an item missing, please contact our Support Team at info@gitanjalijewellers.com.

If you have any queries in regard to the whereabouts of your parcel, you can contact us at info@gitanjalijewellers.com.

Once your parcel has been collected and scanned, you will receive an email notification.

Absolutely! If you change your mind you may return product with the original receipt. Without your receipt we will happily exchange. For further information please contact our Support Team at info@gitanjalijewellers.com.

Gitanjali Jewellers requires your proof of purchase/online order confirmation to refund you. Without proof of purchase we are unable to offer a refund. If you no longer have your receipt you are welcome to exchange for an item of equal or lesser value.

Our team work to be available as often as possible. If you would like a Gitanjali Jewellers representative to contact you send us an email at our Contact Us page.

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